FAQ

What makes MVPP different from other service contract companies?

MVPP was created to solve the biggest frustrations faced by independent auto repair shops: slow claims processing, delayed payments, unnecessary pre-inspections, reductions in labor or parts reimbursement, and no path to dispute claim denials.

With MVPP, you have a true partner. We provide local representation, direct access to leadership, and personalized support. If a problem arises, our leadership team is ready to step in and assist. We know that a tied-up lift costs you money—and we’re committed to keeping your bays productive and your business running smoothly.

How can your services help my business grow?

MVPP was built with both the independent auto repair business owner and their customers in mind. We help you strengthen relationships by offering budget-friendly protection that benefits your customers and boosts your bottom line. They get the repairs they need — without breaking their budget.

How do I know which plan is right for me?

MVPP offers four levels of coverage, ranging from essential powertrain protection (Standard Named Component Coverage) to our most comprehensive option (Redline Exclusion Policy). There's a plan to suit every make, model, and budget.Your local service manager can help you select the coverage that’s best for you.

Can I pay for my service contract over time?

Yes! MVPP offers some of the best financing options available. With just 10% down and 0% interest for 18 months, it’s easy to protect your vehicle without breaking your budget. There’s no credit check required, and everyone is approved — making it simple and stress-free to get the coverage you need.

Can I upgrade my coverage?

In many cases, you may be eligible to upgrade your coverage for added peace of mind. Certain limitations apply, so give MVPP a call to see what options are available and find the plan that best fits your needs. We’re here to help!

How can I offer MVPP through my repair shop?

Becoming an MVPP partner is easy. Just call us at 301-525-3035 and speak with a member of our team. We’ll guide you through the setup process so you can offer MVPP coverage directly to your customers online.

Where do I go to purchase an MVPP plan?

Just click on “PURCHASE COVERAGE NOW” at the top of the page to get your quote, choose your plan, and purchase coverage online instantly. Be sure to have your current mileage and Vehicle Identification Number (VIN) ready.

Do you offer support?

Absolutely. MVPP is the only service contract company for independent owners that offers local representation. Plus, with multiple 24/7/365 contact numbers and direct support during our regular business hours, help is always just a call away.

Is MVPP cancellable or transferable?

Yes. You can cancel your MVPP service contract at any time and request a refund for the unused portion of your contract fee — even if you've already filed a claim. If you sell, trade, or total your vehicle, the remaining coverage can also be transferred to the new owner.
There is a $75 processing fee for both cancellation and transfer, unless the cancellation occurs within the 30-day free look period.
To begin the process, call the MVPP office at 301-525-3035 during regular business hours.

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